Returns Policy

At XELARITHON, we strive for complete customer satisfaction. If you are not entirely satisfied with your purchase, we're here to assist you with a seamless return process.

Return Eligibility

• The item must be unused and in the same condition that you received it.
• The item must be in the original packaging.
• A receipt or proof of purchase is required.

Return Period

You have 30 calendar days to return an item from the date you received it. Please ensure the package is postmarked within this timeframe to be eligible for a refund or exchange.

Return Process

1. Contact our customer support team at [email protected] to initiate a return.
2. Upon approval, you will receive instructions on how to return your item.
3. Pack the item securely and include all original contents, including the packing slip.
4. Ship the package using a trackable shipping method.

Refunds

Once we receive your item, we will inspect it and notify you of the status of your refund. If approved, the refund will be processed to your original method of payment within 7 to 10 business days.

Exchanges

If you need to exchange an item for the same product, contact us at [email protected]. Exchanges are subject to product availability.

Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

For further assistance, please visit our Help Center or contact our team at 1800-555-1234.